Responsibilities:
- Serve as the first point of contact for clients seeking technical assistance over the phone.
- Listen attentively to client issues and inquiries, providing accurate information and solutions.
- Guide clients through technical processes and resolutions.
- Understand client issues and discuss with technical team.
- Effectively handle risky client interactions by remaining calm, empathetic, and composed.
- Keep up-to-date with product knowledge, services, and technical aspects.
- Provide exceptional customer service while maintaining a friendly and professional demeanor.
Qualifications:
- Strong communication skills, both verbal and written.
- Patience, empathy, and the ability to explain technical details clearly.
- Basic understanding of technical concepts and problem-solving techniques.
- Previous experience of 1 years or more in customer service or technical support is a plus.
- Ability to handle and manage risky client interactions in a fast-paced environment.
- Good organizational skills and attention to detail.
- Familiarity with support ticketing systems is advantageous.
Job Types: Full-time, Internship
Pay: ₹12,000.00 per month
Education:
Language:
Work Location: In person
