Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Operational Duties
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Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
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Monitor room availability, rates, and inventory across all distribution channels
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Ensure correct application of rate codes, packages, and promotions
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Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
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Handle complex reservations, VIP bookings, and group allocations
Team Supervision
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Assist in training, coaching, and motivating reservation staff
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Monitor staff performance and ensure adherence to SOPs
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Prepare duty rosters and support manpower planning
Revenue & Yield Support
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Support revenue optimization by upselling rooms and services
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Ensure compliance with pricing strategies and revenue policies
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Track pick-up reports, forecasts, and booking trends
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Assist in analyzing reservation data and preparing reports
Guest Service & Quality
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Handle guest queries, complaints, and special requests professionally
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Ensure high standards of service and brand compliance
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Maintain guest profiles and ensure accurate data entry in the system
Administrative Responsibilities
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Prepare daily, weekly, and monthly reservation reports
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Maintain records, logs, and departmental documentation
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Ensure compliance with audit, payment, and cancellation policies
Qualifications
Degree/ Diploma in Hotel Management- Working Knowledge of Opera, Microsoft Office.
- At least 1 year of experience at the same level.
- Luxury Hotels & Resorts experience required.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
