Food & Beverage (F&B) Guest Service Associate (GSA) acts as the face of the hotel's dining operations. They are responsible for greeting and seating guests, taking orders, and delivering exceptional service across restaurants, bars, or banquets
Their role blends customer care, order-taking, upselling, and cross-departmental coordination.
A comprehensive breakdown of an F&B GSA's core duties, required skills, and expectations outlines the scope of the role:Core Responsibilities
- Guest Service & Interaction: Warmly welcome guests, escort them to tables, present menus, and provide personalized recommendations.
- Order Taking & Serving: Accurately record food and beverage orders and serve items promptly, adhering to hotel presentation and temperature standards.
- Menu Knowledge: Maintain a deep understanding of the menu, including ingredients, preparation methods, daily specials, and beverage pairings.
- Outlet Coordination: Work closely with kitchen, bar, and stewarding staff to ensure smooth service and timely delivery.
- Table Maintenance: Ensure table setups align with hotel standards, clear tables promptly, and reset them for the next guest.
- Billing & Cash Handling: Prepare bills, process payments accurately using the hotel’s Point of Sale (POS) system, and handle cash or credit transactions securely.
- Problem Resolution: Address and handle guest inquiries and complaints with empathy, escalating to management when necessary.
Key Performance Expectations
- Revenue Generation: Actively up-sell F&B offerings (e.g., appetizers, premium wines, desserts) while meeting or exceeding guest expectations.
- Hygiene & Safety: Strictly adhere to food safety, hygiene, and grooming standards.
- Flexibility: Assist other F&B outlets (like room service, banquets, or lounge areas) during peak times or events.
- Hotel Awareness: Possess a working knowledge of hotel facilities, in-house services, and local attractions to assist guests.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
