Job Role - Asst Manager - Air Exports & Pricing
Location :
Uniworld Logistics,
#3H & 4H Rushabh Chambers, off Makwana Road,
Marol Andheri East Mumbai 400059, India
Experience Required
6 years Minimum of hands-on experience in Air Exports within the Freight Forwarding industry, including experience in Air Export Pricing, Customer Service, and Documentation.
Key Responsibilities and Deliverables
1. Air Export Pricing
· Obtain competitive freight rates from airlines, consolidators, and agents.
· Prepare and submit quotations to customers promptly.
· Negotiate rates with carriers to ensure profitability and competitiveness.
· Monitor market trends and airline rate changes periodically.
· Maintain a rate database for reference and benchmarking
2. Customer Service
· Act as the primary point of contact for key air export customers.
· Handle pre-shipment to post-shipment inquiries and provide shipment status updates.
· Ensure timely resolution of client queries and escalations.
· Maintain high levels of client satisfaction through proactive communication and service excellence.
· Coordinate with internal teams and overseas agents to meet customer expectations.
3. Documentation
· Oversee the preparation of shipping documents such as HAWB, MAWB, invoices, and packing lists.
· Ensure accuracy and compliance of documentation as per customs and airline regulations.
· Coordinate with CHA and regulatory bodies for smooth clearance and dispatch.
· Maintain organized records of all shipment-related documents for audit and compliance purposes.
4. MIS Reports & Data Management
· Generate and submit periodic MIS reports (daily/weekly/monthly) to management.
· Track KPIs such as volume handled, service levels, and customer feedback.
· Provide data insights and analytics for decision-making and performance improvement
· Maintain shipment tracking systems and ensure data accuracy.
Pay: ₹30,000.00 - ₹65,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- How many years of Experience do you have in Freight Forwarding Air Exports & Pricing?
- How many years of Experience do you have in Documentation & Customer Service?
- Current CTC
- Expected CTC
- Notice Period
- Are you able to travel/relocate to Andheri, Mumbai Location
Experience:
- Air Exports: 5 years (Required)
- Documentation: 5 years (Required)
- Freight Forwarding: 5 years (Required)
- Customer service: 5 years (Required)
Work Location: In person
