Pragati Realty Edge is seeking a dynamic, enthusiastic, and customer-oriented Real Estate Telecaller to join our Sales team. The ideal candidate will be responsible for contacting prospective clients, generating qualified leads, explaining real estate projects, scheduling site visits, and supporting the sales team in converting inquiries into successful sales. The candidate should possess excellent communication, persuasion, and customer relationship management skills.
Key Responsibilities
- Make outbound calls to prospective customers using company-provided leads and databases.
- Handle inbound inquiries from various marketing channels, including social media, websites, and property portals.
- Explain the company's residential and commercial projects, pricing, amenities, offers, and payment plans.
- Generate qualified leads and maintain a consistent follow-up process with interested prospects.
- Schedule and coordinate site visits and meetings for the sales team.
- Update customer information, lead status, and follow-up details in the CRM system.
- Build and maintain positive relationships with prospective and existing clients.
- Understand customer requirements and recommend suitable property options.
- Resolve basic customer queries professionally and escalate complex issues when required.
- Coordinate closely with the sales and marketing teams to ensure timely follow-ups.
- Achieve daily, weekly, and monthly calling, lead generation, and appointment targets.
- Prepare daily call reports and maintain accurate records of customer interactions.
Required Skills & Qualifications
- Excellent verbal communication skills in Hindi and English (Punjabi is an added advantage).
- Strong convincing, negotiation, and customer handling skills.
- Basic computer knowledge and proficiency in MS Office and CRM software.
- Ability to build rapport with customers and maintain long-term relationships.
- Self-motivated, target-oriented, and capable of working under pressure.
- Strong organizational and time management skills.
Eligibility
- Graduate in any discipline (preferred).
- 0–3 years of experience in telecalling, telesales, customer support, or real estate sales.
- Freshers with excellent communication and convincing skills are encouraged to apply.
Preferred Qualities
- Passion for sales and customer interaction.
- Positive attitude and willingness to learn.
- Professional communication and presentation skills.
- Ability to multitask in a fast-paced environment.
- Customer-focused mindset with strong follow-up abilities.
Key Performance Indicators (KPIs)
- Daily outbound calls completed.
- Qualified leads generated.
- Site visits scheduled.
- Follow-up completion rate.
- Customer satisfaction.
- Monthly target achievement.
- Accuracy of CRM updates and reporting.
Why Join Us?
- Opportunity to grow in the real estate industry.
- Professional and supportive work environment.
- Performance-based incentives.
- Career growth and learning opportunities.
- Exposure to premium residential and commercial real estate projects.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
Work Location: In person
