We have the openings for L2 Virtualization Support Engineer (Field Support) for chennai.
If you are interested please share your updated profile to me soon.
Company: Frontier Business Systems
JD:
The L2 Virtualization Support Engineer will be responsible for installation, configuration, troubleshooting, maintenance, and support of virtualization infrastructure at customer locations and data centres. The candidate should possess strong hands-on experience in VMware, Hyper-V, and associated virtualization technologies, with the ability to resolve incidents, perform upgrades, and support infrastructure projects.
Key Responsibilities
Virtualization Administration
- Manage and support VMware vSphere, ESXi, vCenter, and Microsoft Hyper-V environments.
- Perform VM provisioning, migration, cloning, and decommissioning.
- Monitor virtualization infrastructure performance and capacity.
- Configure and manage clusters, HA, DRS, and resource pools.
- Troubleshoot virtual machine, host, and storage-related issues.
Field Support Activities
- Visit customer locations for installation, maintenance, and troubleshooting.
- Coordinate with OEM vendors for hardware and software support.
- Perform health checks and preventive maintenance activities.
- Execute planned maintenance activities during non-business hours when required.
- Support infrastructure migration and upgrade projects.
Incident & Problem Management
- Analyze and resolve Level-2 incidents within agreed SLAs.
- Escalate critical issues to L3/OEM support teams when required.
- Conduct root cause analysis (RCA) for recurring issues.
- Maintain incident and change records in ticketing systems.
Backup & Disaster Recovery
- Support backup solutions such as Veeam, Commvault, or NetBackup.
- Monitor backup jobs and resolve failures.
- Assist in DR drills and recovery testing.
Documentation & Reporting
- Maintain asset inventory and configuration records.
- Prepare technical reports, health check reports, and RCA documents.
- Update SOPs and operational documentation.
Technical Skills Required
Mandatory Skills
- VMware vSphere (ESXi, vCenter)
- VMware HA, DRS, vMotion, Storage vMotion
- Microsoft Hyper-V Administration
- Virtual Machine Lifecycle Management
- Nutanix
- SAN/NAS Storage Concepts
- Windows Server Administration
- Linux Administration (Basic)
- Networking Fundamentals (VLAN, TCP/IP, DNS, DHCP)
Preferred Skills
- VMware vSAN
- Nutanix
- Veeam Backup & Replication
- Commvault Backup
- Dell, HPE, Lenovo Server Platforms
- PowerShell Scripting
- Data Centre Operations
Educational Qualification
- Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field.
- Diploma holders with relevant experience may also be considered.
Certifications (Preferred)
- VMware Certified Professional (VCP)
- Microsoft Certified: Windows Server/Hyper-V
- ITIL Foundation
- Veeam VMCE
Experience Requirements
- 6 years of hands-on experience in virtualization administration.
- Experience supporting enterprise data centre environments.
- Experience in customer-facing field support roles.
Soft Skills
- Strong troubleshooting and analytical skills.
- Excellent communication and customer handling abilities.
- Ability to work independently and under pressure.
- Willingness to travel to customer locations and data centres.
Key Deliverables
- Virtualization infrastructure uptime ≥ 99.9%
- SLA compliance for incident resolution
- Successful completion of preventive maintenance activities
- Timely support for migration, upgrade, and DR activities
- Accurate documentation and reporting
Regards
Mani
Pay: ₹1,000,000.00 per year
Work Location: In person
