Key Roles & Responsibilities1. Patient Interaction & Reception
- Greet and welcome patients and visitors in a polite and empathetic manner
- Handle patient inquiries (in-person, phone, email, WhatsApp)
- Maintain a professional and supportive environment for sensitive cases
2. Appointment Management
- Schedule, reschedule, and confirm patient appointments
- Coordinate appointment timings with doctors, nurses, and lab staff
- Ensure minimal waiting time and smooth patient flow
3. Registration & Documentation
- Register new patients and create/maintain medical records
- Verify patient details and update records in the system
- Handle consent forms and ensure proper documentation
4. Billing & Payments
- Generate bills for consultations, procedures, and packages
- Collect payments (cash, card, online) and issue receipts
- Coordinate with billing/accounts department for insurance or package plans
5. Coordination with Medical Team
- Communicate patient arrivals and updates to doctors and nursing staff
- Coordinate with IVF lab and OT schedules when required
- Ensure all departments are informed about patient appointments
6. Patient Guidance & Support
- Guide patients through the treatment process, departments, and procedures
- Provide basic information about IVF treatments, packages, and timelines
- Handle patient concerns and escalate issues when necessary
7. Administrative Tasks
- Maintain front desk cleanliness and organization
- Manage phone calls, emails, and internal communication
- Keep track of daily appointments, reports, and follow-ups
Required Qualifications
- Graduate in any discipline (Healthcare/Admin preferred)
- Diploma/Certification in Hospital Administration (optional but beneficial)
Experience
- 1–3 years of experience in a hospital, clinic, or IVF centre preferred
- Freshers with strong communication skills can also apply
Key Skills & Competencies
- Excellent communication and interpersonal skills
- Empathy and sensitivity towards infertility patients
- Good organizational and multitasking abilities
- Basic computer knowledge (MS Office, hospital software)
- Professional appearance and positive attitude
Languages: English, Hindi, Marathi
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Application Question(s):
- Mention your Gender: Female/ Male
Work Location: In person
