ServiceNow Architect Chennai · Full-time · Hybrid
About the Role Own end-to-end architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics. Engage directly with clients to lead discovery, shape roadmaps, and design scalable patterns. Provide technical leadership to development teams and ensure alignment with CMDB/Service Mapping and CSDM.
Key Responsibilities
- Lead client workshops: discovery, requirements, use-case definition, and success criteria.
- Design event ingestion strategies via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub spokes/connectors.
- Define normalization, de-duplication, correlation, and aggregation patterns; Event Rules/Alert Rules; CI association and impact policies.
- Leverage Event Intelligence and AIOps (alert clustering, anomaly detection, probable root cause).
- Architect HLA pipelines: source onboarding, parsers/patterns, enrichment, retention and search performance; enable log-to-event insights.
- Design incident/major incident auto-creation, assignment, suppression; maintenance windows; business service health scores.
- Model dependencies with CMDB/Service Mapping; ensure CI data quality and health KPIs for accurate impact analysis.
- Guide integrations with observability tools (Dynatrace, AppDynamics, Datadog, New Relic, Prometheus, Splunk, SolarWinds, etc.).
- Define dashboards, health reports, and executive scorecards; establish operational runbooks and knowledge assets.
- Establish coding standards, release strategy (Update Sets/Scoped Apps), CI/CD, and testing strategy; mentor developers.
- Promote security by design, RBAC, and performance best practices; support compliance requirements.
Requirements
- Have 8+ years ServiceNow experience with 2+ years hands-on ITOM Health architecture.
- Own end-to-end architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics.
- Lead client workshops.
- Design event ingestion strategies via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub spokes/connectors.
Good to Have
- Guide integrations with observability tools (Dynatrace, AppDynamics, Datadog, New Relic, Prometheus, Splunk, SolarWinds, etc.).
- Define dashboards, health reports, and executive scorecards; establish operational runbooks and knowledge assets.
- Establish coding standards, release strategy (Update Sets/Scoped Apps), CI/CD, and testing strategy; mentor developers.
- Promote security by design, RBAC, and performance best practices; support compliance requirements.
What We Offer
- Competitive compensation package with opportunities for growth and professional development.
- Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
- Opportunity to work with a leading IT and business process services firm committed to helping clients succeed.
- Global resources, expertise, stability, and dedicated professionals needed to achieve success.
- Opportunity to develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
- Support from leaders who care about health and well-being and provide opportunities to deepen skills and broaden horizons.
