The Agency Manager will be responsible for overseeing the daily operations of the agency, leading a team of professionals, and driving business growth. This role requires a dynamic leader with a strong understanding of agency processes, client management, and team development. The Agency Manager will ensure the delivery of high-quality services, meet financial targets, and foster a collaborative and productive work environment.
- Develop and implement strategic plans to achieve agency goals and objectives.
- Manage the agency's P&L, including budgeting, forecasting, and expense control.
- Oversee client relationships, ensuring client satisfaction and retention.
- Lead, mentor, and motivate a team of account managers, creative professionals, and other agency staff.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify and pursue new business opportunities to expand the agency's client base.
- Negotiate contracts and agreements with clients and vendors.
- Ensure compliance with industry regulations and company policies.
- Monitor market trends and competitor activities to identify opportunities and threats.
- Collaborate with department heads to streamline workflows and improve operational efficiency.
- Prepare and present reports on agency performance to senior management.
- Resolve client issues and team conflicts effectively and professionally.
