- Respond promptly and professionally to customer inquiries via email, phone, and chat.
- Maintain and update customer records in the CRM system.
- Track, follow up, and resolve customer issues efficiently.
- Collaborate with internal teams (Warehouse, support, operations) to ensure seamless customer experience.
- Analyse customer feedback and suggest improvements.
- Monitor CRM metrics and generate periodic reports.
Job Type: Full-time
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
