Operations & Facility ManagerTesseract
Location: Jaipur, Rajasthan
Employment Type: Full-Time
Experience: 2–5 years in hospitality, fitness, sports, retail, club, or customer-facing operations
About Tesseract
Tesseract is a sports and fitness-focused community built around creating a premium experience for people who play, train, compete, and spend time at our facility.
We are looking for an Operations & Facility Manager who can take ownership of the day-to-day functioning of Tesseract and build a professional, disciplined and welcoming environment for both customers and employees.
This is not a desk job. We need someone who is hands-on, proactive and comfortable taking responsibility.
What You'll Own1. Day-to-Day Operations
- Take complete ownership of daily facility operations.
- Ensure the facility opens, operates and closes smoothly every day.
- Maintain high standards of cleanliness, presentation and customer experience.
- Ensure all operational SOPs are followed consistently.
- Identify operational problems before they become customer complaints.
- Coordinate with coaches, trainers, housekeeping, security and other staff.
2. Team Management
- Manage and supervise the front-desk team.
- Prepare and manage staff schedules and shifts.
- Monitor attendance, punctuality and performance.
- Conduct regular team briefings.
- Build a professional, respectful and positive work environment.
- Address behavioural and performance issues promptly.
- Train new employees and ensure they understand Tesseract's standards.
3. Customer Experience
- Ensure every customer receives a professional and welcoming experience.
- Handle escalated complaints and difficult situations.
- Build strong relationships with regular customers and members.
- Collect and act on customer feedback.
- Make sure customers feel that Tesseract is more than just a place to work out or play.
4. Sales & Memberships
- Track membership enquiries, trials, conversions and renewals.
- Ensure every lead is followed up properly.
- Improve membership conversion and retention.
- Monitor daily collections and sales.
- Identify opportunities to increase revenue through memberships, sports activities, events and other offerings.
- Work with the front desk to maintain accurate customer and lead records.
5. Reporting & Administration
- Prepare daily operational reports.
- Track sales, collections, leads, renewals and important operational metrics.
- Maintain proper records of incidents, complaints and staff attendance.
- Monitor inventory and operational requirements.
- Escalate important issues to the founder promptly, along with possible solutions.
6. Events & Community
- Assist in planning and executing tournaments, competitions and community events.
- Ensure events are professionally managed from registration to execution.
- Coordinate with participants, parents, coaches and staff.
- Help build Tesseract's community and reputation locally.
What We're Looking For
We are looking for someone who:
- Takes ownership rather than waiting for instructions.
- Is highly organised and detail-oriented.
- Has excellent communication and people-management skills.
- Can remain calm when things get hectic.
- Is comfortable handling customers as well as employees.
- Understands hospitality and customer experience.
- Has a strong sense of discipline and accountability.
- Can use Excel/Google Sheets and basic digital tools comfortably.
- Is commercially aware and understands sales.
- Is willing to be hands-on when the situation requires it.
- Can identify a problem and solve it independently.
Your performance will primarily be measured through:
- Customer satisfaction
- Membership sales and renewals
- Lead follow-up and conversion
- Operational discipline
- Staff attendance and performance
- Complaint resolution
- Facility standards
- Event execution
- Accuracy of daily reporting
- Overall customer experience
Who Will Succeed at Tesseract?
Someone coming from hospitality, premium gyms, sports clubs, hotels, restaurants, retail or other customer-centric businesses could be a great fit.
Experience in sports or fitness is a plus, but attitude, ownership and people skills matter more than industry background.
How to Apply
Please send your CV along with a short introduction explaining why you think you would be a good fit for Tesseract. We're hiring locals only.
We are looking for someone who wants to build something, not simply hold a position.
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
