We are looking for a responsible and customer-focused Care Executive to handle customer queries, provide timely support, resolve complaints, and ensure a positive customer experience. The ideal candidate should have good communication skills, patience, empathy, and the ability to coordinate effectively with different teams.
Key Responsibilities
- Handle customer inquiries through phone, email, chat, or other communication channels.
- Understand customer concerns and provide appropriate solutions.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain accurate records of customer interactions and complaints.
- Coordinate with internal departments to resolve customer issues efficiently.
- Provide information about products, services, processes, and policies.
- Escalate complex or unresolved issues to the appropriate supervisor or department.
- Maintain professional and positive communication with customers.
- Meet assigned customer service and performance targets.
- Collect customer feedback and identify areas for improving service quality.
- Maintain confidentiality of customer information and company data.
Required Skills & Qualifications
- Graduate or equivalent qualification preferred.
- Good verbal and written communication skills.
- Basic computer knowledge and proficiency in MS Office.
- Strong interpersonal and customer-handling skills.
- Ability to remain calm and professional under pressure.
- Good problem-solving and decision-making abilities.
- Ability to work independently as well as in a team.
- Prior experience in customer care, telecalling, healthcare, hospitality, or a related field is an advantage.
Preferred Qualities
- Empathetic and patient attitude.
- Customer-oriented approach.
- Good listening skills.
- Positive attitude and professional behavior.
- Strong follow-up and coordination skills.
- Willingness to learn and adapt.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
