Job Title: Senior Network Engineer (L2/P2)
Location: Ahmedabad, Gujarat
Shift Timing: Rotational shift
Overall purpose of the job:
- To manage and own support tickets in relation to existing customer services
- To work closely with the 3rd level engineers who provide an internal escalation point
Key responsibilities for this job:
- Troubleshooting customer technical faults and driving fault resolution
- Regular communication verbally and written with existing customers
- Take ownership and effectively manage support tickets including incidents and changes requests
- Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
Technical environment:
- Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
- Wireless; Cisco, Meraki, Aruba
- Security; Palo Alto, Prisma, Fortinet, Cisco ASA
- SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
- Cisco NAC ISE, SD-A/DNAC, DOT1x
- Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:
- Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
- Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
- Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Strong customer service focus
- Responsible and willing to take ownership
- Eager to learn and develop technical skills
- Positive and professional attitude
Desirable knowledge and experience:
- CCNA, CCNP and/or JNCIS certified
- Experience with Unix based operating systems
- Programming and scripting experience (python, bash scripting)
- Juniper platform configuration experience is ideal, SRX and EX series
- Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
- Experience with Alcatel SR & ESS
Experience with using networking test tools such as Wireshark
