Company Description
Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre
Job Description
Prime Function:
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Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
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Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
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Responsible for providing courteous and competent services to the guests.
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Any matter which may effect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management.
Key Responsibilities:
People Management
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Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
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Provide effective support to the team to enable them to provide a range of effective and efficient services.
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Respond to guest’s queries by resolving issues in a timely and efficient
manner to ensure customer satisfaction.
Financial Management
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Identify optimal, cost effective use of the resources.
Operational Management
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Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
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Ensure to handle the luggage in a courteous and efficient manner.
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Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
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Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
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Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
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Possess knowledge of the Fire and Emergency procedures of the hotel.
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Responsible and accountable for the loading and unloading of guest luggage from guest cars.
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Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
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Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
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Ensure to convey a sense of the guest's importance and project a professional environment which reflects Grand Mercure Bengaluru at Gopalan Mall commitment to customer service.
Key Contacts
Liaises with
Responsible for (as assigned)
Front Office Team
Bell Desk.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Qualifications
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Preferred:
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Diploma / Degree in Hospitality Management
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Courses from institutes like Institute of Hotel Management
Additional Information
Strong communication skills
Customer service mindset with attention to detail
