Job Description: Training & QA Manager
About Cyber Soft & Software Solutions Pvt. Ltd.
Established in 1999, Cyber Soft & Software Solutions Pvt. Ltd. is a leading IT Systems Integrator delivering innovative technology solutions across software development, cybersecurity, IT infrastructure, and digital transformation. With a strong track record of serving government and enterprise clients, we are committed to building intelligent, scalable, and secure solutions that solve real-world business challenges.
Position: Training & QA Manager
Role Overview
We are looking for a dynamic and results-driven Training & QA Manager to lead employee capability development while ensuring the highest standards of quality across our products, services, and operational processes. This role is responsible for designing effective training programs, driving quality assurance initiatives, and fostering a culture of continuous improvement.
Key Responsibilities
Training & Development
- Design, develop, and deliver comprehensive onboarding and ongoing training programs for employees.
- Assess training needs and create learning solutions that enhance technical knowledge, product expertise, and operational efficiency.
- Evaluate training effectiveness through assessments, feedback, and performance metrics, making continuous improvements where needed.
Quality Assurance
- Establish and monitor quality standards, KPIs, and performance benchmarks across teams.
- Conduct regular process audits and quality reviews to ensure compliance with Standard Operating Procedures (SOPs) and organizational policies.
- Identify quality gaps and implement corrective and preventive actions to improve service delivery.
Process Improvement
- Analyse operational data, quality metrics, and customer feedback to identify trends and areas for improvement.
- Recommend and implement process enhancements to increase productivity, efficiency, and customer satisfaction.
- Promote best practices and continuous improvement initiatives across departments.
Cross-Functional Collaboration
- Work closely with business, technical, operations, and leadership teams to align training initiatives with organizational goals and evolving business requirements.
- Support change management initiatives by preparing teams for new processes, products, and technologies.
Reporting & Performance Management
- Prepare and present performance dashboards, quality reports, training effectiveness metrics, and improvement plans to senior management.
- Track departmental KPIs and provide actionable insights for strategic decision-making.
Required Qualifications
- Degree in Business Administration and Human Resources, and Engineering background or a related field.
- Proven experience in training design, facilitation, and quality management within IT, technology, or enterprise environments. Experience in training module design is recommended.
- Strong analytical and problem-solving skills with the ability to interpret performance data and drive improvements.
- Excellent communication, presentation, and stakeholder management skills.
- Demonstrated ability to lead cross-functional initiatives and influence teams.
- Strong working knowledge of Microsoft Office Suite and reporting/dashboard tools.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
