Job Purpose
To provide back-office and coordination support to the sales team - maintaining accurate records across CRM, Excel and Google Sheets, and acting as the communication link between customers, the sales team, and operations/dispatch.
Key Responsibilities
- Update and maintain sales data and customer records daily in CRM, Excel and Google Sheets
- Coordinate between the sales team, operations and dispatch to ensure smooth order fulfilment
- Prepare sales trackers, MIS reports and dashboards for management review
- Handle customer queries and follow-ups over phone and email in English and Hindi
- Prepare quotations, proforma invoices and other sales documentation
- Track order status end-to-end and proactively update customers on delivery timelines
- Coordinate with the logistics/dispatch team to confirm delivery schedules
- Maintain organised filing of contracts, purchase orders and customer communication
Required Skills & Competencies
- Excellent verbal and written communication skills in English and Hindi
- Strong command of MS Excel (VLOOKUP, Pivot Tables) and Google Sheets
- Hands-on experience with a CRM tool (Zoho, Salesforce or similar)
- High attention to detail and good typing speed
- Ability to multitask and coordinate confidently across departments
Qualification & Experience
- Graduate in any discipline (Commerce background preferred)
- 1-3 years of experience in a sales coordination or back-office role
- Prior experience in the oil, fuel, chemical or industrial trading sector is an advantage
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
