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Broad Outline of the Role
The role is responsible for driving governance, operational excellence, management reporting, compliance tracking, stakeholder engagement, knowledge management, internal communications, and PMO activities within the Legal function. The incumbent will act as a central coordination point for strategic initiatives, performance management, process improvements, and employee lifecycle activities, while providing leadership with actionable insights, analytics, and reporting to support informed decision-making and continuous improvement.
Minimum Qualifications & Experience
- Bachelor’s degree in business administration, Commerce, Management, Law, or a related discipline.
- MBA or equivalent postgraduate qualification is desirable.
- 6-10 years of experience in Legal Operations, PMO, Governance, Business Excellence, Shared Services, Compliance Coordination, or Operational Management roles.
- Proven experience in management reporting, stakeholder management, project coordination, process improvement, and governance activities.
- Exposure to Legal, Compliance, Risk, or Corporate Governance functions will be an added advantage.
Other Knowledge & Skills
- Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, dashboards, automation, and MIS reporting.
- Strong PowerPoint and Word skills for executive reporting and documentation.
- Project management, program coordination, and governance experience.
- Strong analytical, problem-solving, and process improvement mindset.
- Excellent communication, stakeholder management, and interpersonal skills.
- Ability to manage multiple priorities in a cross-functional environment with high attention to detail.
- Working knowledge of VBA/Macros and Power BI will be an added advantage
- Exposure to AI tools & ability to use them responsibly
Key Responsibilities
Governance, Compliance & Business Excellence
- Manage governance, compliance, and operational review processes.
- Drive process improvements, standardization, and operational excellence initiatives.
- Maintain SOPs, controls, compliance trackers, and BCM-related activities.
Management Reporting & Analytics
- Prepare dashboards, MIS reports, scorecards, and leadership review packs.
- Monitor KPIs, performance metrics, and business outcomes.
- Drive reporting automation and insights through Excel, VBA, and Power BI.
Stakeholder Management & PMO
- Coordinate cross-functional initiatives and track strategic action items.
- Manage stakeholder feedback mechanisms and support continuous improvement.
- Provide PMO support for projects, reviews, governance forums, and leadership priorities.
Learning, Communication & Engagement
- Act as SPOC for training and capability-building initiatives.
- Drive internal communications, newsletters, awareness campaigns, and engagement programs.
- Support employee engagement and organizational initiatives within the function.
Knowledge & Employee Lifecycle Management
- Manage knowledge repositories, documentation standards, and collaboration platforms.
- Coordinate onboarding, offboarding, induction, access management, and knowledge transfer activities.
- Ensure smooth employee lifecycle support and effective knowledge sharing across the function.
