Job Title: LEAD ADMINISTRATOR L2(CONTRACT)
City: Pune
State/Province: Maharashtra
Posting Start Date: 8/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Purpose B3 Developer : Hyd ,Pune ,Bangalore
WO Rate : 190k including markup
Exp : 7 +yrs -rel 5+yrs in CMDB and 2 +yrs in AI Ops as mandate
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
1. Key Responsibilities
Configure and administer ServiceNow CMDB aligned to CSDM
Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules
Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services
Configure MID Servers, data sources, and automated CI ingestion
Build and support integrations using IntegrationHub, APIs, and transform maps
Implement de-duplication, source-of-truth, and certification controls
Configure and monitor CMDB Health dashboards (completeness, correctness, compliance)
Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps
Produce technical documentation and support operational handover
2. Required Skills & Experience
4–6+ years of hands-on ServiceNow platform experience
Strong expertise in:
CMDB
Discovery
Service Mapping
IntegrationHub / APIs
Proven experience implementing CSDM
Experience in banking or regulated environments preferred
Strong understanding of CI lifecycle, service modelling, and dependency mapping
ServiceNow certifications (CSA, CIS, CSDM) desirable
3. Deliverables & Success Measures
CSDM-aligned CMDB implemented and operational
95% CMDB data quality (completeness and accuracy)
Tier-1 services fully mapped with validated dependencies
Reduction in manual CMDB updates and incident impact assessment time
Audit-ready CMDB with defined ownership and certification
4. Business Outcome
These contractors will establish a trusted, automated CMDB foundation enabling:
Faster and more accurate incident impact analysis
Improved change risk assessment
Operational resilience for critical services
AI-ready service management and AIOps capabilities
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Mandatory Skills: ServiceNow CMDB Administration .
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
