We are looking for a Customer Support Agent who will handle customer queries and escalations across multiple platforms such as Email & Chat. The role requires strong communication skills, the ability to multitask, and a customer-first mindset.
The candidate will coordinate with internal teams, maintain escalation trackers, and ensure all customer concerns are resolved within the defined turnaround time.
Key Responsibilities
- Handle customer queries and escalations through Email & Chat
- Respond to customer complaints within the defined SLA/TAT.
- Coordinate with internal teams to investigate and resolve customer issues.
- Provide timely updates to customers regarding the status of their complaints.
- Maintain accurate records and escalation trackers in Excel.
- Ensure proper follow-ups and closure of customer complaints.
- Identify recurring issues and highlight them to the team.
Required Skills
- Strong written and verbal communication skills.
- Experience in customer support or escalation handling.
- Good typing speed and multitasking ability.
- Proficiency in Microsoft Excel (tracker management).
- Ability to work in a fast-paced environment.
Additional Skills (Preferred)
- Knowledge of South Indian languages such as Kannada will be an added advantage.
Qualifications
- Any Graduate
- Prior Customer Support / Customer Service experience preferred
Work Details
- Location: Andheri Marol
- Working Days: 6 days a week (Rotational Week Off)
Job Types: Full-time, Permanent
Pay: ₹200,000.00 - ₹500,000.00 per year
Application Question(s):
- What's your Current CTC?
- What's your Expected CTC?
- What's your Notice Period?
- Are you comfortable working from our office location in Marol, Andheri?
Education:
Experience:
- Customer Service : 1 year (Required)
Language:
Work Location: In person
