Position
Executive Housekeeper (EHK)
Department
Housekeeping
Reports To
General Manager
Job Summary
The Executive Housekeeper is responsible for the overall management of the Housekeeping Department, ensuring the cleanliness, hygiene, maintenance, and aesthetic standards of guest rooms, public areas, back-of-house areas, and hotel facilities. The role includes planning, organizing, staffing, training, budgeting, and supervising housekeeping operations to ensure exceptional guest satisfaction and operational efficiency.
Key Responsibilities Housekeeping Operations
- Oversee the daily operations of the Housekeeping Department.
- Ensure guest rooms, corridors, public areas, offices, and back-of-house areas are maintained to hotel standards.
- Conduct regular inspections of rooms and public areas.
- Coordinate room readiness with the Front Office Department.
- Ensure compliance with cleanliness, hygiene, and sanitation standards.
Team Management
- Recruit, train, schedule, and supervise housekeeping staff.
- Conduct performance evaluations and provide coaching and development.
- Ensure proper grooming, discipline, and adherence to hotel policies.
- Maintain adequate staffing levels to meet occupancy demands.
Inventory & Cost Control
- Monitor and control housekeeping expenses and departmental budgets.
- Manage linen, uniforms, guest supplies, cleaning chemicals, and equipment inventory.
- Coordinate with laundry operations for timely availability of linen and uniforms.
- Minimize wastage and ensure cost-effective utilization of resources.
Maintenance Coordination
- Report maintenance issues promptly and follow up with the Engineering Department.
- Ensure preventive maintenance schedules are followed for housekeeping equipment.
- Coordinate refurbishment and deep-cleaning schedules.
Guest Service
- Handle guest requests, complaints, and special requirements promptly and professionally.
- Ensure VIP rooms and special arrangements are prepared according to hotel standards.
- Maintain high levels of guest satisfaction and service quality.
Compliance & Safety
- Ensure compliance with health, safety, fire, and environmental regulations.
- Maintain proper handling and storage of cleaning chemicals and hazardous materials.
- Implement and monitor housekeeping SOPs and quality standards.
- Participate in audits and inspections as required.
Qualifications
- Bachelor’s degree or Diploma in Hotel Management or Hospitality Management.
- Minimum 6–10 years of housekeeping experience, including at least 2–3 years as an Executive Housekeeper or Assistant Executive Housekeeper in a reputed hotel.
- Strong leadership, communication, and organizational skills.
- Knowledge of housekeeping operations, laundry management, inventory control, and budgeting.
- Familiarity with hotel PMS and housekeeping management systems.
- Ability to work under pressure and manage multiple priorities.
Reports (To Be Done by EHK)
- Linen Report: Maintain and submit daily/weekly linen inventory, consumption, loss, damage, and laundry status reports.
- Check-In Report: Review and update room readiness status for arriving guests and coordinate with Front Office for timely room allocation.
- Check-Out Report: Monitor room cleaning status of departures, ensure timely turnaround of rooms, and submit occupancy and room status reports.
- Room Status Report: Prepare and submit daily reports on vacant, occupied, out-of-order, out-of-service, and inspected rooms.
- Lost & Found Report: Maintain accurate records of lost and found items, ensure proper documentation, storage, and timely reporting to management and Front Office.
Working Conditions
- Flexible shifts, including weekends and holidays.
- Frequent movement across guest floors, public areas, laundry, and operational departments.
- May be required to remain on-call for operational emergencies.
The Executive Housekeeper is expected to maintain the highest standards of cleanliness, presentation, and guest comfort while ensuring efficient departmental operations and team performance.
Contact HR : 63841 44483
WHATSAPP : 85086 44480
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
