Job Description – Customer Support Specialist (Thai Language)Position Details
- Job Title: Customer Support Specialist (Thai Language)
- Experience: 6 Months – 1 Year (Customer Support / International BPO)
- Language Proficiency: Thai – C1 Level (Mandatory)
- Salary: ₹10 – ₹11 LPA
- Work Mode: Work From Office / Work from Home
- Working Days: 5.5 Days a Week
Job Summary
We are seeking a highly motivated and customer-focused Customer Support Specialist (Thai Language) to provide exceptional support to Thai-speaking customers. The ideal candidate should possess excellent communication skills in Thai, a customer-first approach, and experience in handling voice, email, and chat support.
Key Responsibilities
- Provide prompt and professional support to Thai-speaking customers through voice, email, and chat channels.
- Resolve customer queries, concerns, and complaints while ensuring a high level of customer satisfaction.
- Troubleshoot customer issues and provide accurate, timely resolutions.
- Record customer interactions, feedback, and resolutions accurately in the CRM system.
- Achieve key performance metrics such as Average Handling Time (AHT), First Contact Resolution (FCR), Customer Satisfaction (CSAT), and quality standards.
- Escalate complex customer issues to the appropriate internal teams whenever required.
- Maintain product, process, and policy knowledge to deliver accurate information.
- Ensure compliance with company policies, quality standards, and data security guidelines.
Eligibility CriteriaLanguage Requirements
- Thai Language Proficiency – C1 Level (Mandatory).
- Excellent verbal and written communication skills in Thai.
- Good command of English will be an added advantage.
Experience
- Minimum 6 months to 1 year of experience in Customer Support or an International BPO environment.
- Experience in handling voice, email, or chat support is preferred.
Education
- Graduate in any discipline.
- Undergraduates with relevant customer support experience may also be considered.
Technical Skills
- Basic knowledge of CRM applications.
- Good working knowledge of MS Office.
- Comfortable working on multiple systems simultaneously.
Other Requirements
- Willingness to work in a 5.5-day workweek with rotational shifts, if required.
- Should be willing to work from the Jaipur location.
Compensation & Benefits
- Salary: ₹10 – ₹11 LPA
- Comprehensive training and onboarding program.
- Career growth opportunities.
- Collaborative and multicultural work environment.
- Performance-based learning and development programs.
Preferred Candidate Profile
- Strong customer service orientation.
- Excellent problem-solving and analytical skills.
- Ability to multitask in a fast-paced environment.
- Positive attitude with strong interpersonal skills.
- Ability to work independently as well as within a team.
Contact Details: 8796033116(Rohit)
[email protected]
Pay: ₹900,000.00 - ₹1,100,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund
- Work from home
Work Location: Remote
