General Responsibilities:
➢ Demonstrates pride in the workplace with a high level of commitment towards achieving
organizational objectives
➢ Consistently treats all Guests and colleagues in a polite, helpful and courteous manner
➢ Have in-depth knowledge of our product and competitors
➢ Communicate well to ensure effective shift hand-overs
➢ Actively participate in organized meetings
➢ Interact with department and resort staff professionally and positively to foster good
rapport, promote team spirit and ensure effective two-way communication
Specific Responsibilities:
➢ Comply with Company brand standards at all times
➢ Welcome guests on arrival and assist with their luggage
➢ Maintain frequent contact with regular guests and visitors
➢Checks on https://setupmyhotel.com/homepage/hotel-management-glossary/registration-card.html of arriving guests and ensures all information is filled on each card by guests
➢ Park guests’ cars on the resort premises, as and when required
➢ Provide valet service to guests, as required
➢ Ensure the cleanliness and safety of all resort’s vehicles
➢ Keep up to date on all resort services as well as VIPs and special events
➢Aware of all arrivals and departures of Rosetta Club Members, FIT, groups and especially VIP guests and special attention guests.
➢Answers guests inquires, handles complaints and attends to the needs of the guests
➢ Be knowledgeable about external locations, attractions, and landmarks in the vicinity
➢ Project a professional manner with an emphasis on hospitality and guest service
➢ Effectively ushering guests to rooms and public areas as and when required
➢ Handling guest baggage on Arrivals/Departures
➢ Cleaning/Dusting/Sweeping/Polishing of Front Office areas and Equipment
➢ Looking into valet parking and protecting the vehicle keys until they are claimed by respective
guests
➢ Maintaining all Registers/Documents relevant to Bell Desk
➢ Delivering Messages/Newspapers to guest rooms
➢ Responsible for achieving a score of 90% in RENARD audit for Bell Desk operations and take
necessary action for the shortcomings for standard compliance
➢ Environmental Policies, Social Policies in order to communicate and ensure the same
procedures are carried out
➢ Have complete knowledge of the resorts fire, life and safety system.
➢ Assist guests with all calls and resort queries.
➢ Calls guests by name whenever possible.
➢ Abides by the principles of guest privacy.
➢Handles guest’s needs or requests and reports.
➢Ability to perform effectively when there are pressure peaks
➢Strong working relationships
➢ Is trained to handle emergencies like fire, bomb threat, and flood, etc.
➢ Ensure night audit systems are administrated efficiently and correctly according to resorts procedure and policy.
