- Company: MyPrivateTutor.net
- Location: Kolkata
- Job Type: Full-time | Work from Office
- Experience: Fresher / 0–1 Year
About the Role
MyPrivateTutor.net is looking for a smart, proactive and commercially minded Growth Specialist to join our Kolkata office.
This is an entry-level role focused on user engagement, product growth, customer servicing and revenue generation.
You will work closely with students, tutors, the product team and the development team to understand user needs, improve their experience on the platform and identify opportunities to increase engagement and revenue.
This is not a digital marketing role.
Key Responsibilities
User Engagement & Servicing
- Interact with registered tutors, students and parents to understand their requirements and problems.
- Assist users with registration, profile completion, tuition inquiries, applications and other platform features.
- Follow up with new and inactive users to improve engagement.
- Identify common user problems and coordinate with the relevant teams to resolve them.
- Collect user feedback and convert it into actionable suggestions.
Revenue & Conversion
- Understand our membership, subscription and other paid offerings.
- Identify potential users who can be converted into paying customers.
- Follow up with interested users and assist them through the purchase process.
- Work on improving free-to-paid conversion.
- Re-engage expired and inactive paid users.
- Experiment with different offers, messages and follow-up approaches.
- Track which activities are generating actual revenue.
Product Growth & Experiments
- Study how users interact with different areas of the portal.
- Identify friction points affecting registration, engagement and purchase.
- Suggest improvements to onboarding, dashboards, profile pages, tuition applications, pricing pages and other user journeys.
- Work with product and development teams to implement growth ideas.
- Participate in A/B tests and other product experiments.
- Measure whether new features and changes improve engagement or revenue.
Retention & Re-engagement
- Identify inactive users and opportunities to bring them back to the platform.
- Create targeted email, WhatsApp and in-platform communication campaigns.
- Follow up with users who registered but did not complete important actions.
- Re-engage expired members and previous customers.
- Develop different communication strategies for different user segments.
Analytics & Reporting
- Track registrations, active users, inquiries, applications, upgrades, renewals and revenue.
- Maintain daily/weekly reports using Excel or Google Sheets.
- Monitor conversion rates and identify areas requiring improvement.
- Measure the results of different campaigns and experiments.
- Present observations and recommendations to the management team.
Who Should Apply?
We welcome fresh graduates or candidates with up to 1 year of experience.
You should have:
- Good communication and interpersonal skills.
- A strong interest in online businesses and technology.
- A commercial mindset and interest in generating revenue.
- Comfort speaking with customers and understanding their requirements.
- Good analytical and problem-solving ability.
- Basic knowledge of Excel or Google Sheets.
- Ability to learn new software and online tools quickly.
- Comfortable using AI tools such as ChatGPT.
- Good written and spoken English.
- A proactive attitude and willingness to experiment with new ideas.
Graduates from Business, Commerce, Management, Economics, Engineering, Computer Science or similar backgrounds may apply.
Salary and Work Terms:
- Salary CTC 25K per month with provident fund (PF)
- Candidates who can join from September 1st week are highly preferred.
There will be both technical and personal interviews at our office preferably in August or asap.
Pay: ₹21,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Work Location: In person
