Job descriptionJob Title: Customer Support Executive
Location: Noida Extension
Company: Syncfacto Consulting Private Limited
Job Description: Syncfacto is seeking a motivated and customer-focused Customer Support Executive with a minimum of 1 year in Customer Support experience to join our team in Amethi . The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service.
Key Responsibilities:
● Customer Interaction: Handle inbound and outbound calls to provide assistance and
support to customers regarding their queries, complaints, and requests.
● Issue Resolution: Resolve customer issues promptly and effectively by identifying the
problem, explaining the best solution, and following up to ensure complete resolution.
● Product Knowledge: Maintain a thorough understanding of the company's products,
services, and processes to provide accurate and relevant information to customers.
● Data Management: Accurately document and update customer information in the
system after every interaction.
● Feedback Handling: Capture customer feedback and communicate it to the relevant
teams for process improvement.
● Performance Targets: Meet and exceed individual performance targets, including call
handling time, quality, and customer satisfaction.
● Compliance: Adhere to company policies, industry regulations, and quality standards
while handling customer interactions.
Qualifications:
● Education: Minimum of a High School Diploma or equivalent (Graduation preferred).
● Experience: Minimum of 1 year of experience in a BPO or call center environment.
● Skills:
○ Excellent verbal and written communication skills in English.
○ Strong problem-solving skills and a customer-centric approach.
○ Ability to handle multiple tasks and work in a fast-paced environment.
○ Proficiency in using computers and customer management software.
Benefits:
● Competitive salary up to ₹20000 pm
● Performance-based incentives and bonuses.
● Health insurance and wellness programs.
● Opportunities for professional growth and development.
● A dynamic and supportive work environment
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
