Experience: 0.6 – 2 Years
Employment Type: Full-Time
Job Summary
We are looking for a Desktop Support Engineer L1 to provide technical support for desktops, laptops, printers, and end-user devices. The candidate should have experience in troubleshooting hardware, software, operating systems, and basic network-related issues.
Key Responsibilities
- Provide first-level support for desktops, laptops, and IT peripherals.
- Install, configure, and troubleshoot Windows operating systems.
- Diagnose and resolve hardware and software issues.
- Configure and support Microsoft Office and Outlook applications.
- Install and troubleshoot printers, scanners, and related devices.
- Perform software installations, updates, and system maintenance.
- Troubleshoot basic network connectivity issues including LAN, Wi-Fi, DNS, and DHCP.
- Provide remote and onsite user support.
- Manage and update support tickets as per SLA.
- Escalate unresolved issues to higher-level support teams.
- Maintain IT asset inventory and documentation.
Required Skills
- Desktop Support
- Windows 10/11 Administration
- Hardware Troubleshooting
- Software Installation & Configuration
- Microsoft Office 365
- Outlook Support
- Active Directory Basics
- Printer Support
- Remote Support Tools (AnyDesk, TeamViewer, RDP)
- TCP/IP, DNS, DHCP
- LAN/WAN Troubleshooting
- Ticket Management
Preferred Skills
- Office 365 Administration
- IT Helpdesk Support
- Asset Management
- Basic Networking
- ITIL Knowledge
Education
Diploma or Bachelor's Degree in IT, Computer Science, or related field.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
