We are looking for a customer-focused and organized Travel Executive to join our growing team in Shimla. The role involves assisting customers with travel arrangements, hotel and transportation bookings, holiday packages, and other travel-related requirements while ensuring a smooth and positive customer experience.
Freshers with strong communication skills and a willingness to learn are welcome to apply. Candidates with prior experience in travel, tourism, hospitality, customer service, or travel operations will have an added advantage.
Key Responsibilities
- Handle customer inquiries through calls, emails, WhatsApp, and other communication channels.
- Understand customer travel requirements and provide suitable travel options.
- Assist customers with hotel, cab, sightseeing, and holiday package bookings.
- Prepare and share travel itineraries, booking details, and relevant travel information.
- Coordinate with hotels, drivers, transport providers, tour operators, and other travel partners.
- Confirm bookings and ensure all travel arrangements are properly documented.
- Provide customers with destination information, hotel details, transportation options, and other travel assistance.
- Handle booking modifications, cancellations, rescheduling, and customer requests.
- Follow up with customers to confirm travel plans and booking requirements.
- Maintain accurate records of customer information, bookings, payments, and communications.
- Coordinate with the sales and operations teams to ensure smooth execution of travel arrangements.
- Address customer concerns and coordinate with relevant teams to resolve issues promptly.
- Assist customers before, during, and after their trip when required.
- Maintain strong relationships with customers and travel partners.
- Stay updated with hotel rates, destinations, travel packages, transportation options, and tourism trends.
- Ensure all customer and booking information is handled accurately and professionally.
Required Skills & Qualifications
- Freshers and experienced candidates are welcome to apply.
- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good organizational and time-management abilities.
- Ability to multitask and handle multiple customer requirements.
- Basic knowledge of MS Office, email, internet, and computer applications.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Positive attitude and willingness to learn.
- Passion or genuine interest in travel and tourism.
Good to Have
- Prior experience in travel agencies, tourism, hospitality, hotel, or customer service.
- Internship or training experience in the travel industry.
- Knowledge of domestic and international travel destinations.
- Experience with hotel, cab, flight, or holiday package bookings.
- Familiarity with travel booking systems or GDS platforms such as Amadeus, Galileo, or Sabre.
- Experience working with CRM or travel management software.
- Knowledge of Himachal Pradesh and North India destinations is an advantage.
Key Performance Areas
- Customer inquiries handled efficiently.
- Accuracy and timeliness of bookings.
- Customer satisfaction and issue resolution.
- Effective coordination with travel partners.
- Proper maintenance of booking and customer records.
- Timely follow-ups and communication.
- Smooth execution of customer travel arrangements.
Why Join Us?
- Opportunity to build a career in the travel and tourism industry.
- Training and mentorship for freshers.
- Hands-on experience with real customer bookings and travel arrangements.
- Opportunity to work with domestic and international travel requirements.
- Competitive salary with performance-based incentives.
- Career growth opportunities based on skills and performance.
- Supportive and collaborative work environment.
- Continuous learning and professional development opportunities.
Pay: ₹8,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
