We have an urgent requirement for the position of Team Lead – Air Ticket Booking Support (Call Center) for our B2B Air Ticketing business.
Position: Team Lead – Air Ticket Booking Support (Call Center)
Experience Required:
Minimum 2–3 years of experience as a Team Lead
Overall 5–8 years of experience in Air Ticketing Support/Operations
Prior experience in a B2B Air Ticketing Call Center is mandatory
Key Responsibilities:
Lead and manage the Air Ticket Booking Support team.
Handle customer and travel agent escalations related to bookings, cancellations, refunds, reissues, and schedule changes.
Ensure SLA adherence and maintain high service quality.
Monitor team performance, productivity, and call quality.
Coordinate with airlines, GDS, and API vendors for issue resolution.
Prepare daily operational MIS and team performance reports.
Conduct team coaching, training, and performance reviews.
Mandatory Skills:
- Strong knowledge of Domestic & International Air Ticketing.
- Hands-on experience in Booking, Reissue, Refunds, Fare Rules, and Schedule Changes.
- Working knowledge of GDS (Amadeus/Galileo/Sabre).
- Experience in handling inbound/outbound support teams.
- Excellent communication, leadership, and stakeholder management skills.
Preferred Candidate Background:
Candidates from B2B travel companies, OTAs, IATA agencies, airline support centers, or travel consolidators with prior experience leading an Air Ticketing Support team.
Kindly source relevant profiles on priority and share shortlisted candidates at the earliest. Please ensure candidates have hands-on experience in managing an Air Ticketing Support Call Center team along with strong operational knowledge.
Pay: Up to ₹35,000.00 per month
Benefits:
Application Question(s):
- Candidates from B2B travel companies, OTAs, IATA agencies, airline support centers
Experience:
- Air Ticket Booking Support (Call Center): 2 years (Required)
- Travel Industry : 2 years (Required)
Work Location: In person
