· To roster and allocate staff for a round the clock operation so as to ensure optimum productivity and facilitate smooth functioning of the operations department.
· Circulating & updating of all relevant information or changes in the menus, galley loading plans & any other instructions from the airlines, and to follow-up on the same being carried out.
· Make sure that the deadlines are met and flights are catered as per standards laid down by the airlines (as regards quality & quantity).
· To make sure that proper training is imparted to the staff, both for new recruits as well as refreshers for confirmed staff.
· To keep the staff updated in regards to work related information & establish a proper rapport with staff, regularly appraising them of their performance.
· Investigate any complaints from the airline customers and take corrective actions as to make sure that they are not repeated in future.
· To monitor the hygiene standards of the department and ensure that they are of the highest levels / standards.
· To follow up on the HACCP checklists and other time/ temperature records laid down by the management.
· Report any broken / defective equipment in the department to the maintenance & follow up on the same for repairs.
· Attend airline meetings with Executive Chef to discuss points of concern & importance for both parties.
· Establish a pleasant working relationship with the clients.
· To make the Annual Budget for the Operations department, including Income, Expenditure and Capital budget.
Liase with other department heads for proper inter-departmental coordination.
Pay: ₹45,000.00 - ₹85,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
