Customer Support Intern (Rotational Shift) – 6 Months Internship
About Amber (https://amberstudent.com)
Amber is a long-term accommodation booking platform for students. We help 80M+ students worldwide find and book student housing near their universities without the hassle of negotiation, cumbersome paperwork, or complicated payment processes.
If you’re passionate about helping people, solving problems, and working in a fast-paced environment, join us in building the future of student housing.
Role Overview
We are looking for enthusiastic and customer-focused interns/apprentices to join our Customer Support team. This role requires strong communication skills, a customer-first mindset, and flexibility to work in rotational shifts.
Key Responsibilities
- Respond to customer queries via chat, calls, and emails professionally and promptly
- Handle large volumes of customer interactions while maintaining quality standards
- Understand customer concerns and provide accurate resolutions
- Maintain strong product and process knowledge across support channels
- Coordinate with internal teams for issue resolution and ticket closure
- Maintain turnaround times and service-level agreements (SLAs)
- Deliver a positive customer experience and maintain high customer satisfaction scores
- Document customer interactions accurately
What We’re Looking For
- Excellent verbal and written communication skills in English (mandatory)
- Comfortable working in rotational shifts (mandatory)
- Strong customer orientation and problem-solving ability
- Ability to multitask and manage time effectively
- Calm, patient, and professional approach while handling customers
- Comfortable with calls, chats, and email support
- Freshers and students looking for customer-facing experience are encouraged to apply
Internship Details
- Internship Duration: 6 months
- Shift Type: Rotational shifts
- 10:00 AM – 7:00 PM and 12:00 PM – 9:00 PM shifts are work-from-office
- 5:00 PM – 2:00 AM shifts are work-from-home
- Candidates should be comfortable working across rotational schedules based on business requirements
- Opportunity to learn customer operations in a fast-paced startup environment
Why Join Amber?
- Fast-paced growth opportunities
- Ownership and autonomy from day one
- Collaborative and high-energy work culture
- Hands-on customer experience exposure
Pay: Up to ₹15,000.00 per month
Work Location: In person
