Responsibilities: Essential Functions
- Qualifying/Verifying claimant/caller information
- Confirming the type of Event
- Collecting demographic information
- Confirming coverage through Client tools
- Asking of pertinent questions as presented in the Client tools
Submission of Events
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Performance parameters
- Accuracy
- AHT
- Post Call Survey
Desirable Skills
- Ability to read and comprehend English language in clear and precise manner
- Able to converse in English
- Reasoning Skills
- Problem Solving
- Eye for detail
Technical Skills
- Good computer navigation skills
- Typing speed of 25 Words per Minute with 95% Accuracy
- Basic knowledge of Microsoft Office, Outlook and Excel
Process Specific Skills
- Candidate should preferably have knowledge of US Insurance
- Knowledge of Claims or Intake processing will be an added advantage
- Ability to navigate multiple systems and applications
- Ability to produce high quality outcomes in a highly productive environment
Soft skills
- Ability to work independently
- Ability to understand and question established process guidelines for possible process improvements
- Ability to pay great attention to detail – especially during processing of transactions
- Possess keen sense of acquiring knowledge
- Ability to work in multiple shifts based on process requirement – including graveyard shifts
