Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain service reliability and efficiency throughout the day.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues and minimize downtime.
- Document and communicate findings and solutions clearly to support knowledge sharing within the team.
- Assist in the development and improvement of support processes to enhance operational efficiency.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Strong understanding of network infrastructure, protocols, and troubleshooting methodologies.
- Experience with monitoring tools and incident management systems to track and resolve issues effectively.
- Ability to analyze logs and system data to diagnose and resolve complex application and network problems.
- Familiarity with performance tuning and optimization techniques for enterprise-level systems.
- Excellent problem-solving skills with a focus on maintaining high availability and reliability of business-critical applications.
Additional Information:
- The candidate should have minimum 3 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
