Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
The Delivery Lead – Digital Products role is responsible for Co-Owning and facilitating the delivery of the digital products for their tribe along with Product Owners and Global Product Owners.
Delivery Lead’s main responsibility is managing the interfaces and dependencies of Digital Product’s Epics / Features which need to be delivered by IT Platforms. They need to ensure that required feature is placed on the backlog of the relevant IT Teams with right priority and delivery commitments as needed. They are also responsible to track those dependencies as per agreed cadence while highlighting and mitigating associated risks.
Delivery Lead to lead the end-to-end design and development squads of CDD workflow Platform and responsible to ensure scalability, resilience, reliability, security and performance.
Delivery Lead is also Scrum Master of Scrum Masters team with their tribe (Scrum of Scrums). Responsible for facilitating and coordinating of the activities within the tribe. In addition, the Delivery Lead also act as a point of escalation for any issues or risks, ensuring complete focus on delivering efficiency and business value in the Agile delivery squads for their respective tribes.
Delivery Lead also facilitate and support the Tribe Leads and Product Owners in managing and tracking product’s funding while providing the budget utilization updates to the relevant stakeholders. They are also responsible to conduct the Product’s Portfolio Reviews for their tribes with relevant Tribe Leads, Business Owners and IT Leadership Teams as well as providing the portfolio updates to the PMO’s Portfolio Management Team for their tribes for Business Portfolio Review Meetings.
Delivery Leads are also responsible for Managing Resource Capacity of their tribes with the help of Tribe Leads and Products Owners. Delivery Leads help the Product Owners in raising the resourcing demands and ensuring the resource hiring and placement in the squad with the help of workforce management team. If needed, they are also responsible to participate in the resource fitment interviews along with respective Chapter Leads and Workforce Management Team to assess the right fitment for their tribe.
Delivery Leads are also responsible to facilitate the Tribe Leads/ POs in setting up new squads and assisting in sizing the new demands as and when needed.
Delivery Leads are also responsible to oversee vendor based deliveries and turn key teams with vendors for their respective tribes as needed.
While Tech Leads in the squads are responsible for release management, Delivery Leads are responsible for facilitating them by aligning all dependent IT Platforms and Teams for their respective releases and owning end to end release management process.
The Delivery Lead will be responsible for the end-to-end management and delivery of Customer Due Diligence (CDD) platforms, ensuring alignment with regulatory requirements, business goals, and operational efficiency.
Delivery Leads are also responsible to track and manage the product’s AMCs and overseeing the product’s technical health, resilience, and production issues resolution as per required SLAs.
The Delivery Lead must be a proficient communicator able to raise and discuss issues and conflicts with senior stakeholders. They must be an expert problem solver by providing the structural resolutions of the blockers in their respective delivery tribe.
Key Responsibilities:
- Ability to work under pressure, manage client expectations effective and not get overwhelmed by client pressures on team
- Facilitating getting the work done without coercion, assigning, or dictating the work.
- Assisting with internal and external communication, improving transparency, and radiating information Excellent planner who can plan 2-3 steps ahead of the team and surface hidden risks 2-3 levels deep within the team
- Establish strong relationships with Scrum / product owners to understand strategic, tactical and operational challenges in Business units, define technology solutions to address and arrive solutions
- Excellent communication skills with the ability to influence senior client business and IT executives on transforming towards agile
- In-depth understanding of API design principles, RESTful architecture, and microservices.
- Experience with API security protocols, OAuth.
- Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
- Ability to work at an abstract level and continuously ‘pivot’ to arrive at the highest impact answer for the client
- Well versed with automated build and test strategies using DevOps tools
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
- Excellent leadership skills and enjoys teaching / mentoring others
Facilitating discussion, decision making, and conflict resolution
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Skills & Experience:
- Prince 2, PMP
- Agile Methodology
- Under Graduate Degree in Engineering or Computer Science
- Agile: 4+ Years
- Release Management: 3+
- Banking/ Financial: 3+ Years
- Overall Experience : 8 + Years
- Leadership and Agile management
Conceptual Thinking, Strategic Orientation, Team Leadership, Analytical Thinking, Innovation, Flexibility, Integrity.
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There’s never been a better time to join Emirates NBD.
We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
