What You Will Do
Network Monitoring & Alarm Management
- Monitor network alarms and events continuously through Network Management Systems (NMS) and OSS platforms on a 24x7 basis
- Perform continuous surveillance across:
o CMTS (Cable Modem Termination Systems)
o XGS-PON Network Elements
o Cisco Routers & Switches
o Juniper Routers & Switches
o Optical Access Network Devices
- Identify and prioritize service-impacting alarms based on severity and business impact
- Perform alarm correlation to eliminate duplicate events and accurately identify root causes
Incident Management
- Create, update, and manage incident tickets with accuracy in ITSM/ticketing tools
- Ensure detailed documentation of alarm details, timestamps, and troubleshooting findings
- Follow defined Incident Management and Escalation Procedures
- Coordinate with L2/L3 teams, field engineers, and vendors for timely fault resolution
- Track incidents end-to-end through to resolution and closure
First-Level Troubleshooting & Diagnostics
- Perform first-level diagnostics for Data & IP network faults
- Verify device reachability and connectivity using Telnet, SSH, and PuTTY
- Check interface status, alarms, system logs, CPU and memory utilization
- Execute predefined troubleshooting procedures and collect relevant logs for L2/L3 escalation
- Validate network restoration post fault resolution
Altiplano AMS Operations
- Monitor alarms and events through the Altiplano Access Management System (AMS)
- Analyze access network faults and service degradation alerts
- Perform basic troubleshooting and alarm validation using Altiplano dashboards and reporting tools
What You Will Bring
Technical Skills
Networking Knowledge:
- Understanding of TCP/IP, VLANs, Routing, Switching, and Ethernet concepts
- Basic knowledge of:
o Cisco Networking (IOS/IOS-XE)
o Juniper Networking (Junos)
o Broadband Access Networks
o XGS-PON Technology
o CMTS Architecture and Monitoring
Tools & Technologies:
- Altiplano AMS
- Grafana
- NMS/OSS Platforms
- ServiceNow / Remedy / JIRA
Educational Qualification:
- B.Tech / B.E. in Electronics, Telecommunications, Computer Science, or Information Technology OR
- Diploma in Electronics, Telecommunications, Networking, or equivalent
Preferred Certifications:
- CCNA (Cisco Certified Network Associate)
- JNCIA (Juniper Networks Certified Associate)
- Networking Fundamentals Certifications
