Role description
Tasks/Activities to be performed in the OHEP
o Monitor end-to-end data pipelines, job executions across python, EPM Cloud, EPM Automate to ensure seamless data flow.
o Proactively track data load status (Success / Failed / Running / Delayed), ensure proper communication and resolution for failures or performance bottlenecks.
o Perform required maintenance activities within the established time frames across EPM Cloud, its related processes, LINUX servers, databases and file shares.
o Manage and implement change requests within EPM Cloud (EPBCS / TRCS) applications, ensuring comprehensive documentation.
o Assist with ad-hoc request from Clients
o Perform root cause analysis (RCA) for recurring failures and critical incidents
o Support various Upgrade Activities in the system and perform required tests post upgrade.
o Ensure timely ticket assignment, prioritization and end-to-end ownership tracking
o Adhere to Incident SLA timelines for response and resolution
o Coordinate with Oracle, SAP BW and Infrastructure teams for analysis and resolution of cross platform issues if required
o Provide regular updates to stakeholders and end users
o Ensure proper communication, validation and documentation before ticket closure
o Maintain documentation of issues, fixes, and known error patterns
o Adherence to KPI as per the definition from BGSW and follow the process as per BGSW Guidelines
2. Knowledge, Skill & Abilities:
o Proven analytical skills with information systems
o Excellent communication and collaboration
o Knowledge of information security
o Experience working across disciplines, groups and teams
3. Skills:
Technical:
o Oracle EPM Cloud (EPBCS / TRCS)
o Oracle Database (PL/SQL)
o Python
o LINUX
o Shell scripting
Process:
o Support process & Maintenance best practices
Domain:
o Oracle EPM Cloud
Skills
oracle,oracle database,oracle epm,cloud computing,linux servers,python,pl/sql,sql,bottlenecks,enterprise performance management,ticketing
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
