Job Title: Customer Support Engineer
Job Overview
As a Customer Support Engineer, you will be the first point of contact for our customers encountering technical challenges. You will diagnose problems, troubleshoot technical issues, and guide clients through solutions. The ideal candidate will have 1 to 2 years of experience in technical support, exceptional communication skills, and a passion for customer satisfaction.
Key Responsibilities
- Technical Support: Provide first-line technical support to customers via email, chat, and phone.
- Troubleshooting: Identify, diagnose, and resolve technical hardware or software issues effectively.
- Ticketing Systems: Log, track, and manage customer issues using platforms like ServiceNow or similar ticketing systems.
- Customer Excellence: Maintain a high level of customer satisfaction by ensuring timely follow-ups and clear, polite communication in English.
- Collaboration: Escalate complex technical issues to the senior engineering or product teams when necessary, keeping the customer updated on progress.
- Documentation: Create and maintain internal documentation or FAQs based on recurring customer issues.
Required Skills & Qualifications
- Experience: 1 to 2 years of experience in a Technical Support or Customer Support Engineering role.
- Education: Any Degree
- Tools: Familiarity with Microsoft Office (Word, Excel).
- Language: Strong verbal and written communication skills in both English & Tamil.
- Tech Savvy: Good understanding of basic networking, software troubleshooting, or telematics/GPS systems is preferred.
- Age: 23 to 25
Work Location: In person
