· Support the director/s in securing sales for the company by communicating with customers and serving their order requirements.
· Track the performance of the senior sales coordinators and sales coordinators and ensure that all customer enquiries are being serviced.
· Coordinate project information between the area sales managers.
· Track projects all over the country and inform sales managers and directors on the next steps.
· Maintain and develop relations with existing and potential customers in person or via telephone calls and emails. Gain a clear understanding of the customers’ businesses and requirements.
· Manage all aspects of the key accounts including order management, enquiry generation and servicing, payment coordination and dispatch coordination.
· Respond to incoming email and phone enquiries.
· Prepare quotations for projects and enquires and track them periodically or as per requirement.
· Act as an effective contact between the company and its existing and potential markets.
· Negotiate the terms of agreement and close sales.
· Gather market and customer information and build a comprehensive database that will support the directors and sales managers in exploring new orders.
· Challenge any objections with a view to get the customer to buy.
· Liaise with factory team to check the progress of existing orders.
· Record sales and order information.
· Feed buying trends to directors and sales managers.
· Attend team meetings and share best practices with colleagues.
· Customer Relations Management
· Foster customer relations by sending timely greetings and compliments for birthdays, festivals and other special occasions.
· Handle customer complaints and other grievances.
· Keep customers updated with new company developments, certifications, product launches and milestone achievements
Bike Mandatory
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
