About Arch Enterprises
Arch Enterprises is a trusted supplier of industrial products and solutions, serving B2B and B2C customers across various industries. We are committed to delivering quality products, technical expertise, and exceptional customer service. We are looking for a motivated professional to strengthen our inside sales function and support business growth.
Job Summary
The Inside Sales Executive – Technical Sales will be responsible for handling customer inquiries, qualifying leads, providing technical product information, preparing quotations, following up with customers, and generating new business opportunities. The role requires a blend of sales skills and technical understanding to effectively communicate product features and recommend suitable solutions.
Key ResponsibilitiesSales & Lead Management
- Handle inbound inquiries received through phone, email, website, social media, and other lead sources.
- Generate new business opportunities through cold calling, customer referrals, LinkedIn, and market research.
- Qualify leads based on customer requirements, application, budget, and purchase timeline.
- Reconnect with existing and inactive customers to generate repeat business.
- Schedule meetings or product discussions for the Sales Manager where required.
Technical Sales Support
- Understand customer requirements and recommend suitable products or solutions.
- Explain product specifications, applications, and technical features to customers.
- Coordinate with suppliers and internal teams for technical clarifications when required.
- Prepare and send quotations, proposals, and product information.
- Follow up on quotations until closure or completion.
Customer Relationship Management
- Maintain accurate customer records and sales activities in the CRM.
- Track the complete sales pipeline from inquiry to order.
- Ensure timely follow-up on all customer inquiries and pending quotations.
- Coordinate with procurement, operations, and accounts for smooth order processing.
Reporting
- Prepare daily call reports, weekly pipeline reports, and monthly sales performance reports.
- Monitor customer feedback and market trends.
- Maintain data accuracy and support management with sales insights.
Desired Candidate Profile
- Bachelor's degree or Diploma in Mechanical, Electrical, Electronics, Industrial Engineering, Business Administration, Marketing, or a related field.
- 1–3 years of experience in Inside Sales, Technical Sales, Industrial Sales, or Customer Support.
- Freshers with a technical background and excellent communication skills may also apply.
- Experience in industrial products, engineering equipment, automation, safety products, electrical products, or similar industries is preferred.
Technical Skills
- Inside Sales & Lead Generation
- Technical Product Presentation
- CRM Software (Zoho CRM, HubSpot, Salesforce, or similar)
- Quotation Preparation & Follow-up
- Customer Relationship Management
- Sales Pipeline Management
- MS Excel, Word & PowerPoint
- Google Workspace
- LinkedIn Prospecting
- Internet Research
- Basic Technical Drawing/Specification Reading (preferred)
- ERP Software Exposure (preferred)
Soft Skills
- Excellent Communication Skills
- Customer Relationship Building
- Active Listening
- Negotiation & Persuasion
- Problem Solving
- Time Management
- Attention to Detail
- Team Collaboration
- Self-Motivation
- Target-Oriented Mindset
- Professional Telephone Etiquette
- Adaptability & Continuous Learning
Key Performance Indicators (KPIs)
- Respond to all customer inquiries within the defined turnaround time.
- Generate qualified leads through outbound prospecting.
- Achieve monthly quotation and follow-up targets.
- Maintain 100% CRM data accuracy.
- Improve quotation-to-order conversion rate.
- Reactivate inactive customers and generate repeat business.
- Meet assigned monthly sales and revenue targets.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
