As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.
Responsibilities:
· Respond to customer queries in a timely and accurate way, via physically, phone, email or chat.
- Maintaining and developing relationships with key client contacts
· Update our internal databases with information about technical issues and useful discussions with customers
· Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures
· Good understanding of how to integrate and interpret project data to make informed decisions
· Have a proven track record in project set up, scheduling, planning and reporting
· Take responsibility for all relevant paperwork
· Follow up with customers to ensure their technical issues are resolved
· Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements:
· Proven work experience as a Service Coordinator
· Proficiency with MS Office Suite, particularly MS Excel
· Excellent communication skills and people skills
· Analytical and multitasking skills
· Teamwork and motivational skills
· Solid organizational skills including attention to detail and multi-tasking skills
· Aptitude in problem-solving
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
