Cuatro Labs Pvt. Ltd. is expanding its business across India and is looking for an experienced and result-oriented City Manager – Kochi to take ownership of city-level business growth, operations, partner management, customer experience, and revenue.
The City Manager will be responsible for building and strengthening the Kochi market, driving customer acquisition, developing local partnerships, managing city operations, and achieving business targets.
Key ResponsibilitiesCity Business Growth
- Develop and execute the Kochi city growth strategy.
- Drive revenue, sales, customer acquisition, and market expansion.
- Identify new business opportunities across Kochi and nearby markets.
- Analyse local market trends, customer behaviour, and competitor activities.
- Build the business from the ground up and establish a strong local presence.
Sales & Business Development
- Generate new business and achieve monthly and quarterly sales targets.
- Identify and onboard new customers, partners, distributors, salons, retailers, and other relevant business partners.
- Build and maintain strong relationships with key partners.
- Drive repeat business and customer retention.
- Explore new channels and opportunities for city-level expansion.
Partner Management
- Identify, onboard, and manage local partners.
- Ensure partners follow company SOPs and service standards.
- Monitor partner performance and resolve operational issues.
- Build long-term relationships with key partners.
- Improve partner productivity, retention, and overall performance.
City Operations
- Manage day-to-day city operations and ensure smooth execution.
- Coordinate with sales, customer support, logistics, marketing, and central operations teams.
- Monitor service quality and customer satisfaction.
- Identify operational gaps and implement corrective actions.
- Ensure compliance with company policies and processes.
Team Management
- Recruit, train, mentor, and manage the city team.
- Set clear targets and performance expectations.
- Monitor team productivity and conduct regular performance reviews.
- Motivate the team to achieve business objectives.
- Build a strong culture of ownership and accountability.
Marketing & Local Brand Activation
- Execute city-level marketing and promotional activities.
- Coordinate with the central marketing team for local campaigns.
- Drive local customer acquisition through events, partnerships, activations, and other offline channels.
- Build relationships with local influencers and business communities.
- Support new product/service launches in the Kochi market.
Customer Experience
- Maintain strong relationships with key customers.
- Ensure timely resolution of customer complaints and concerns.
- Monitor customer satisfaction and service quality.
- Collect customer feedback and provide actionable insights to management.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
