Shift: UK Shift (Monthly Rotational Shifts)
Working Days: 5.5 Days per Week
Holiday Calendar: UK Bank Holidays
Job Summary
We are seeking enthusiastic and customer-focused individuals to join our International Process team supporting the UK market. The role involves handling customer inquiries, providing timely resolutions, and delivering a high standard of customer service across various communication channels.
Freshers are welcome to apply.
Key Responsibilities
- Handle customer interactions via phone, email, chat, or other designated channels.
- Resolve customer queries and concerns in a professional and timely manner.
- Maintain accurate records of customer interactions and transactions.
- Follow company processes, quality standards, and compliance guidelines.
- Escalate complex issues to the appropriate teams when required.
- Meet defined performance, productivity, and customer satisfaction targets.
- Build and maintain positive customer relationships through effective communication.
- Stay updated on process changes and service-related information.
Eligibility Criteria
- Graduate or Undergraduate (as per company requirements).
- Freshers and experienced candidates are welcome to apply.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- Basic computer knowledge and ability to work with customer service tools.
- Willingness to work in UK shifts and monthly rotational schedules.
Preferred Skills
- Customer-centric mindset.
- Good listening and communication abilities.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and willingness to learn.
Work Schedule
- UK Shift with monthly rotational schedules.
- 5.5 working days per week.
- Alternate Saturdays Off and all Sundays Off.
- UK Bank Holiday Calendar will be followed.
- Indian public holidays will not be applicable.
Why Join Us?
- Opportunity to work with an international customer base.
- Comprehensive training and development support.
- Career growth opportunities.
- Professional and collaborative work environment.
Freshers are encouraged to apply.
Job Types: Full-time, Fresher, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
