Job Title
CRM & Telecalling Executive (Construction )
Key Responsibilities
- Make outbound calls to potential and existing customers.
- Handle inbound customer inquiries professionally.
- Generate and qualify sales leads.
- Follow up with prospective clients regarding construction projects and property inquiries.
- Maintain and update customer information in the CRM system.
- Schedule site visits and meetings for the sales team.
- Coordinate with the sales and project teams to ensure timely customer updates.
- Resolve customer queries and escalate issues when necessary.
- Prepare daily, weekly, and monthly call reports.
- Achieve telecalling and lead conversion targets.
Required Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in telecalling, customer support, CRM, or sales (construction/real estate experience preferred).
- Good communication skills in English and local language(s).
- Proficiency in MS Office and CRM software.
- Strong interpersonal and customer service skills.
Preferred Skills
- Lead generation and follow-up.
- Customer relationship management.
- Negotiation and persuasion skills.
- Time management and multitasking.
- Data entry and reporting accuracy.
- Teamwork and coordination.
KPIs (Performance Metrics)
- Number of calls made per day.
- Qualified leads generated.
- Follow-up completion rate.
- Appointment/site visit bookings.
- Customer satisfaction.
- CRM data accuracy.
- Lead-to-sale conversion support.
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
