SAP Business One Support Team Lead is responsible for leading functional support and enhancement initiatives for SAP Business One (SAP B1). This role combines hands-on functional expertise with team leadership, ensuring effective support delivery, continuous improvement, and successful execution of support-driven and international projects. The candidate will act as a bridge between global business stakeholders and technical teams while managing a team of functional consultants.
Key Responsibilities
Team Leadership & Governance
- Lead, mentor, and manage a team of SAP B1 functional consultants supporting multiple business units across regions
- Define support processes, ensure SLA compliance, and drive service excellence
- Conduct regular performance reviews, training, and knowledge-sharing sessions
Functional Support & Issue Management
- Oversee end-to-end functional support across SAP B1 modules (Finance, Sales, Purchasing, Inventory, Production)
- Act as escalation point for complex functional issues and critical incidents
- Ensure root cause analysis (RCA) and preventive measures are implemented
Project & Enhancement Delivery
- Lead and manage support-driven projects, enhancements, and change requests
- Gather and document business requirements and translate them into functional specifications
- Coordinate with technical teams for customization, integration, and reporting solutions
- Ensure timely and quality delivery of enhancements within scope and budget
International Project Management
- Manage and deliver SAP B1 projects across multiple countries and regions
- Coordinate with global stakeholders, vendors, and cross-functional teams
- Handle multi-currency, multi-taxation, and localization requirements
- Ensure alignment with regional compliance, statutory regulations, and business practices
- Facilitate communication across different time zones and cultural contexts
Stakeholder Engagement
- Partner with business users to understand operational challenges and provide optimized ERP solutions
- Facilitate workshops, user training, and process improvement initiatives
- Maintain strong communication with key stakeholders and senior management globally
Process Optimization & Continuous Improvement
- Identify opportunities to improve business processes using SAP B1 capabilities
- Drive standardization and best practices across modules and geographies
- Promote automation and efficiency improvements
Documentation & Compliance
- Maintain functional documentation including business process flows, configuration guides, and user manuals
- Ensure compliance with internal controls, audit requirements, and global data governance standards
Required Qualifications
- Bachelor’s degree in Business Administration, Information Systems, or related field
- 6+ years of experience as an SAP Business One Functional Consultant leading teams or managing functional support projects
- Proven experience in handling international or multi-country SAP B1 projects
- Strong expertise in SAP B1 core modules (Finance, Sales, Purchasing, Inventory, Production)
- Experience in business process mapping and ERP solution design
Key Skills
- Strong functional and business process understanding
- Leadership and team management
- Excellent communication and global stakeholder management
- Cross-cultural collaboration and adaptability
- Problem-solving and analytical thinking
- Project and change management
- Knowledge of SQL / basic technical understanding is an advantage
Preferred Qualifications
- SAP Business One certification
- Experience in multi-company and multi-country implementations
- Exposure to reporting tools (e.g., Crystal Reports, Power BI)
- Familiarity with integrations, APIs, and third-party add-ons
Performance Metrics
- SLA compliance and support efficiency
- Successful delivery of international projects and enhancements
- User satisfaction and adoption rates across regions
- Process improvement outcomes
- Team performance and development
