EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking an experienced Product Manager - ServiceNow to drive the implementation and delivery of products across ITAM/SAM, providing hands-on configuration, solution design validation and technical guidance throughout delivery. This role combines product management expertise with operational excellence to deliver impactful solutions in partnership with cross-functional teams.
Responsibilities
-
Research and write detailed technical requirements
-
Active participation in product planning and roadmap definition
-
Collaboration with internal and external customers to acquire a deep understanding of their requirements and business needs, including other PMs, architecture, operations, business development, sales, marketing and customer success teams
-
Determine technical feasibility, dependencies and constraints of features with support from neighboring technology teams as needed
-
Define product performance and effectiveness metrics that measure and benchmark product success
-
Develop and articulate a defensible point of view based on data from primary and secondary research including direct customer engagement
-
Delivery of requirements in partnership with SaaS Ops, Security, Architecture and various engineering teams with an iterative, pragmatic approach
-
Ensure that product requirements incorporate effective written and creative visual techniques such as sequence diagrams and payload mockups
-
Create data flows and functional and technical specifications as needed
-
Manage the delivery of products, including PoC, internal Beta, external Beta, Public Launch and ongoing releases
-
Resolution of technical blocking issues and coordination of solutions across multiple technical teams
-
Stay abreast of new technology capabilities and recommend and plan innovative products and features
Requirements
-
10-15 years of experience in IT
-
Expertise in product management, product life cycle, product roadmap and product vision
-
Background in development and management of operational excellence practices
-
Knowledge of ServiceNow Platforms or ability to learn ServiceNow very fast
-
Familiarity with SaaS and cloud based solutions
-
Proficiency in agile methodologies and tools including Confluence, Jira and Slack
-
Capability to lead and influence business and technical teams in a matrixed environment
-
Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMB and enterprise
-
Competency in developing and delivering complex products at high velocity with aggressive deadlines
-
Skills in technical delivery teams leveraging continuous delivery for launch
-
Strong analytical approach with attention to detail and excellent reporting skills
-
Exceptional organizational and planning skills with great communication and presentation abilities
-
English proficiency at B2 level or higher
Nice to have
-
Skills in UI and Figma creation
We offer
-
Opportunity to work on technical challenges that may impact across geographies
-
Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
-
Opportunity to share your ideas on international platforms
-
Sponsored Tech Talks & Hackathons
-
Unlimited access to LinkedIn learning solutions
-
Possibility to relocate to any EPAM office for short and long-term projects
-
Focused individual development
-
Benefit package:
-
Health benefits
-
Retirement benefits
-
Paid time off
-
Flexible benefits
-
Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
