JobTitle: Quality Analyst Key Responsibilities: ● Monitor and evaluate customer calls, emails, and chats based on defined quality parameters ● Provide constructive feedback and coaching to agents to improve performance ● Prepare and share quality reports (daily/weekly/monthly) ● Identify gaps in process, communication, and service delivery ● Conduct calibration sessions with internal teams ● Ensure compliance with company policies and industry standards ● Support training teams by identifying knowledge gaps ● Maintain quality scorecards and documentation Required Skills & Qualifications: ● Bachelor’s degree in any discipline ● 1–3 years of experience in Quality / Customer Support (BPO preferred) ● Strong communication and listening skills ● Good analytical and problem-solving ability
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: In person
