Description
Support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies. Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers.
Qualifications
Call Center Technologies-2
CRM Strategy Design and Implementation-2
- Cust Suprt Policies Standards & Proced-2
- Customer Interaction-3
- Customer Relationship Management (CRM)-2
- Customer Support Function-2
- Customer Support Operations-2
- Deliver customer-focused rslt(Non-Sup)-2
- Ignite innovation and change(Non-supv)-1
- Knowledge of Customers-2
Experienced Operations Manager: 3-5 years. Overall experience 10+ Yrs
Experience with AT&T's MRS/MLAN/MSS Services preferable
Customer facing operations management experience
Need to work US ET shift as she/he will be supporting the US Ops management shift
Hands on troubleshooting experience in WAN/LAN/FW highly desired
Send resume to Clabse India Private Limited ( Email : [email protected] ) 