Job Summary
This hybrid policy servicing role supports changes and endorsements for insurance policies within a global organization focusing on accuracy timeliness and compliance in a night shift schedule. The professional uses MS Office to process requests maintain records and communicate clearly in English contributing to efficient service customer satisfaction and sustainable business growth.
Responsibilities
Process policy change and endorsement requests by reviewing submitted documentation and recording all updates in a structured and timely manner using MS Office tools
Validate customer and policy data for each endorsement to ensure accuracy and reduce downstream errors that may impact billing and coverage outcomes
Coordinate with internal operations and customer service teams through email and collaboration platforms to clarify incomplete information and support smooth case resolution
Document each servicing activity in trackers and logs using spreadsheets and word processing applications to maintain complete digital records for audit readiness
Review existing policy terms and conditions before applying requested changes to confirm that updates remain aligned with current guidelines and regulatory expectations
Respond to queries related to changes and endorsements in clear and professional English language to help stakeholders understand policy impacts and options
Analyze recurring issues observed in change and endorsement requests to highlight process gaps and suggest practical improvements that enhance operational efficiency
Prioritize assigned cases based on service level timelines and business criticality to ensure that time sensitive requests are completed on schedule during night shift operations
Use templates and standardized formats in MS Office to generate confirmation documents and internal notes that support consistent communication quality across cases
Monitor daily work queues and dashboards to track case volumes and progress while escalating any potential delays or system issues to supervisors or support teams
Adhere to internal policy servicing procedures and data protection norms to safeguard confidential information and maintain the integrity of customer records
Collaborate with peers in the hybrid work environment by sharing status updates and best practices that enhance team performance and continuity across locations
Contribute to the company mission by delivering reliable policy servicing that supports customer trust and enables broader societal protection through accessible insurance coverage
Qualifications
possess foundational experience using MS Office applications such as spreadsheets presentations and word processing to manage policy data and prepare servicing documents
demonstrate basic exposure to policy changes and endorsements processes within insurance or financial services environments with a focus on accurate transaction handling
display strong written and spoken English communication abilities that support clear documentation email correspondence and phone conversations when required
show attention to detail in reviewing policy data endorsements forms and supporting evidence to minimize errors that could affect customer outcomes or compliance
exhibit willingness to work in night shifts and hybrid work models while maintaining productivity accountability and consistent service quality
apply logical thinking and problem solving skills to interpret endorsement instructions reconcile discrepancies and follow up with stakeholders to close gaps
embrace continuous learning about policy products endorsement rules and system changes to remain current and effective in day to day servicing activities
maintain a customer centric mindset that values empathy accuracy and timeliness so that policy changes are processed in a way that supports long term relationships
Certifications Required
Any basic certification in MS Office or equivalent productivity tools for example a recognized course in spreadsheets or office applications is preferred
