Responsibilities:
- „h Handle customer queries and provide required information or resolution within the defined timelines.
- „h Manage inbound and outbound calls, emails and chat support as per operational requirements.
- „h Resolve customer escalations effectively while maintaining a professional and empathetic approach.
- „h Ensure all escalations are addressed and resolved within the defined Turnaround Time (TAT).
- „h Maintain high levels of customer satisfaction and service quality.
- „h Track and update the status of ongoing customer escalations in the CRM system.
- „h Meet defined KPIs such as response time, resolution time, customer satisfaction and productivity metrics.
- Requirements:
- Customer-first mindset
- Active listening skills
- Patience and empathy
- Good communication skills
- Ability to work in rotational shifts, weekends, or holidays as and when required
Pay: ₹25,000.00 - ₹38,000.00 per month
Benefits:
Work Location: In person
