We are looking for an enthusiastic Client Success Manager to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.
A successful Client Success Manager must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company’s clientele.
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Respond to customer queries in a timely and accurate way, via phone or email.
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Identify customer needs and help customers use specific features.
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Monitor customer complaints on social media and reach out to provide assistance
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Share feature requests and effective workarounds with team members
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Inform customers about new features and functionalities
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Follow up with customers to ensure their technical issues are resolved
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Gather customer feedback and share with our Product, Sales and Marketing teams
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Assist in training junior Client Success Manager Representatives
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High school diploma; B.Sc./B.A. is a plus.
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Proficient in English and Hindi languages.
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Experience as a Customer Support Specialist or similar CS role
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Familiarity with our industry is a plus
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Experience using help desk software and remote support tools
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Understanding of how CRM systems work
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Excellent communication and problem-solving skills
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Multi-tasking abilities
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Patience when handling tough cases
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Excellent communication and presentation skills
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Skilled in negotiation and dealing with complaints
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Persistent and results-oriented
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Patient and able to handle customer rejection
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No. of vacancies: 2
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Location: Noida, Uttar Pradesh
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Preferable Experience: Beginner
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CTC: 15,000-20,000 INR per month
