Key Responsibilities:
- Lead Engagement & Conversion: Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
- Upsell & Cross-Sell: Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets
- Product Mastery : Develop deep knowledge of pedagogy, outcomes, and succes stories to deliver confident, consultative pitches.
- Pipeline Management: Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting
- Customer Experience: Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed
- Market Feedback Loop: Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys
Must-Have Qualifications
- Fluent English & Hindi; clear, engaging phone presence.
- 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
- Proven record of hitting monthly revenue / conversion targets.
- Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).
- Proficient with CRMs, spreadsheets, and virtual meeting tools.
- High empathy, consultative mindset, and strong objection-handling skills.
- Experience in the EdTech sector is a significant plus.
Nice-to-Have
- Familiarity with early-years education or parenting products.
- Exposure to outbound call campaigns or dialer systems.
- Knowledge of upsell/cross-sell frameworks and data-driven selling
Pay: ₹40,000.00 - ₹45,000.00 per month
Work Location: In person
