Location: Mumbai (Andheri East – near Western Express Highway Metro)
Experience: 3–5 years (5+ preferred for senior candidates)
We are seeking an analytical, results-driven e-commerce marketplace specialist with 3 to 5 years of hands-on experience to own and scale our presence across major online marketplaces (such as Amazon, Flipkart, Myntra, etc.) and D2C websites. In this role, you will be responsible for the end-to-end management of our marketplace accounts, focusing on catalogue optimisation, inventory health, revenue growth, and operations. You will also be responsible for developing and executing high-performing advertising strategies. The ideal candidate has a deep understanding of marketplace algorithms, exceptional data analysis skills, and a proven track record of running smooth operations and maximising ROAS and improving organic rankings.
- Catalogue & Listing Optimisation: Create, optimise, and maintain high-quality product listings. Elevate product titles, bullet points, descriptions, backend keywords, and A+ content to maximise search visibility and conversion rates.
- Account Health & Compliance: Monitor daily account health, seller metrics, customer feedback, and performance scores. Promptly troubleshoot listing suppressions, catalogue errors, and marketplace compliance issues.
- Commercial Operations: Manage order processing, pricing updates, invoicing accuracy, and credit and payment tracking. Ensure smooth coordination between finance, operations, and supply chain. Maintain compliance with commercial terms and agreements.
- Customer Experience & Issue Resolution: Monitor customer feedback and reviews across platforms. Resolve customer-related issues in coordination with internal teams. Ensure brand reputation and service quality are maintained.
- Advertising & PPC Management: Plan, execute, and optimise paid marketplace advertising campaigns (e.g., Amazon Sponsored Products/Brands). Actively track and improve key metrics, including ACoS, TACoS, ROAS, CTR, and conversion rates.
- Inventory & Supply Chain Coordination: Monitor stock levels and forecast demand to prevent stockouts or overstock situations. Coordinate with logistics and warehouse teams to ensure seamless order fulfilment and FBA/WFS inventory replenishment.
- Promotions & Merchandising: Design and execute strategic promotional calendars, including lightning deals, coupons, and seasonal sales events to drive volume and market share.
- Data Analysis & Reporting: Leverage marketplace analytics tools and spreadsheets (vlookups, pivot tables) to generate weekly and monthly reports on sales performance, market trends, and competitor activity. Deliver clear, actionable insights to stakeholders.
- Experience: 3–5 years of dedicated experience managing multi-channel online marketplaces (Amazon Seller Central experience is required; Flipkart, Myntra, etc.) and D2C websites.
- Education: Bachelor’s degree in marketing, business administration, e-commerce, or a related field.
- Technical Skills: Proficiency with marketplace tools and software, strong advanced Excel or Google Sheets capabilities for data management.
- Soft Skills: Exceptional interpersonal, verbal, and written communication skills. Strong multitasking abilities, ability to handle multiple stakeholders, high ownership, emotional intelligence, and a proactive problem-solving attitude.
- Experience in e-commerce, distribution, or cross-border trade.
- Exposure to marketplaces + D2C brand operations.
- Experience handling high-value or international clients.
- Familiarity with supply chain, logistics, or import operations.
